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Orders: All orders must be submitted in writing. Reorders must note previous invoice and order number and all information as to item color, imprint color and design. Repeat orders over 2 years will be considered NEW and will require new screen charges
Less Than Minimum: Not Available.
Prices: Include one color imprint, and are subject to change without notification due to material and other cost changes beyond factory control. Blank merchandise orders with no copy, use next quantity pricing UNLESS item is listed in catalog without an imprint. Full cases only broken cases add $15.00.
Over or Underruns: Orders are considered complete with up to 5% over or underrun. Overruns are billable.
Acknowledgements: If required, must state on order and provide fax number.
Normal Production Time: 15 working days from the day after receipt of order and approval of art and credit.
Rush Orders: 10 working days or less. Only accepted if production allows and clean high quality camera-ready art is provided. 2-7 working days: add 25% of total order. 8-10 working days: add 20% of total order. All freight charges are the customer’s responsibilities.
Note: During peak season (March-August) additional time may be required.
Cancellations: Must be confirmed and approved by factory with a written notice from buyer. Charge: $50.00 plus all costs incurred up to time of receipt of written cancellation.
Artwork : Digital (preferrably vector) files are appreciated and may be submitted via e-mail, floppy or CD. Macintosh or PC formats accepted. Programs used are: Illustrator CS2, Photoshop CS2, Freehand 9. File formats accepted are eps, tif, jpeg, bmp, pdf or psd. Please include with art file, all placed images and fonts not already converted to curves. Raster art, (tif, jpg, gif, bmp, etc.) must be of decent resolution, at least 220 dpi or more & 100% or preferably larger of imprint size. ,i>Please fax a copy of emailed artwork with PO for comparison. Clean camera-ready hard-copy art is also accepted. Faxes are not considered camera ready art. Avoid serif fonts on very small type. Please call for any additional questions or specifications.
Art Charge: $25.00 minimum per half hour as needed. Minimum charge for typesetting $8.75 per line.
Proofing: All art proofs must be marked “approved”, signed and faxed back before an order will be entered into production. Proofs sent on all new orders.
Note: OUR DELIVERY SCHEDULE DEPENDS ON THE QUALITY AND TIMELINESS OF RECEIVING YOUR ARTWORK & PROOF APPROVAL. FIVE DAYS MAY BE REQUIRED BEFORE PRODUCTION STARTS.
Pre-Production Product Proofs: $20.00 PER COLOR IMPRINT, plus all screen and art charges. Pre-production proofs are recommended on large multicolor orders.
Screen/Set-Up Charge: TBS, BBS, RBS & BRS @ $100.00 & TPBS @ $125.00 per color imprint. All others $40.00 per color imprint. First screen free on orders of 5,000 + pieces, each additional screens for BBS, RBS & BRS $100.00, all others $40.00. Repeat orders over 2 years will be considered NEW and will require new screen charges.
PMS Match: Add $20.00 per color. Color matches are state-of-the-art for the plastics silk screening industry. Exact color matches can not be guaranteed. Match charges apply to repeat orders as well.
Standard Ink Colors: Black, White, Pink 211, Yellow 012, Gold 123, Orange 172, Brown 469, Lt Blue 284, Royal Blue 293, Reflex Blue, Navy 281, Warm Red, Red 485, Maroon 202, Burgundy 209, Purple 266, Green 347, Kelly Green 355, Forest Green 3435, Teal 321, Dark Green 349, Gray 430. Puff, Bleed & Metallic Inks add $.07 to insulation price.
Color Changes: Add $12.50 per each color change.
Standard Shipping: UPS Ground. Merchandise shipping via another means or third party billing will incur an additional $2.50 per box handling fee.
F.O.B. Shipping Point: Florida. All freight prepaid by factory will have an additional handling charge. Air shipments require customer shipper number or pre-payment. Specified carrier will be the responsibility of the requester. Exporting add $31.50. When shipping to a residence, additional time and cost will apply.
Split Shipments: Three locations at no charge. Additional locations $10.00 each.
Freight Claims and Breakage: Freight claims for adjustments, breakage and delays in transit must be filed within 15 days against the carrier.
Returned Merchandise: Must be authorized by the factory and accompanied by authorization form and number provided by factory. Returns or credits will not be allowed if factory is not notified of discrepancies within 24 hours of receipt of goods. No refund or exchange will be given if merchandise is not returned within 45 days of receipt. Please examine all products upon receipt.
Trademark: Factory assumes all copy and artwork are in full compliance with trademark laws. Licensing commissions may be required. Buyer holds the company harmless for any claims resulting from anything printed for buyer.
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